Every customer is important to us. From the moment you search, everything is built around what matters to You: simple comparisons, honest prices, and service that treats you the way you deserve. And where anything goes wrong — at the counter — is exactly where we stay with you.
Real people, 24/7 — most questions answered in under 2 minutes, because VIP treatment means someone's always got your back.
What you see is what you pay. Surprises not included.
See your deposit amount beforehand, not at pickup.
Call or message us, we stay connected until the issue is fixed.
WTTA - World's Best Car Rental Booking Website 2025
Magellan Awards Gold Winner 2025
Travel & Hospitality Awards 2021
Uzakrota Travel Awards - World's Leading Car Rental Website 2025
Good experience Goode service
No wait time on phone and all sorted within few minutes, speaking with rebekah was a pleasure. Thanks
It was easy to get the car and return the car and the person was kind and helpful.
VIPCars has amazing customer service. I contacted them to help with a change and they were very responsive, helpful, and friendly. And my...
I've used VIP cars before and it helps when you have good experiences with the car hire companies they represent and become accustomed to...
Easy and quick booking, good price
We’ll let our customers do the talking. Read all reviews
The refundable security deposit is shown from the start – no surprises when your card is swiped at pick-up.
Supplier ratings and rental terms sit next to every price, so you know who you're renting from.
Optional coverage for damage, theft and vandalism — never pre-selected, always available if you need it.
Five minutes of reading that saves most rental headaches — what to expect at the counter, before you get there.
Only the main driver's credit card can cover the deposit; check before you get to the counter.
Can I pay deposit without a credit card?Your Rental Confirmation Voucher has the exact pick-up address, so you'll know where to go.
How do I find my supplier's car rental desk?Missing any document at pick-up can hold up your whole rental — check the list before you leave.
What documents do I need at pick-up?A quick message to your supplier keeps your booking safe from a ‘No Show.’
What if the pick-up office is closed?VIP Cars works with 1,000+ international and local suppliers across 22,000+ locations, giving you access to competitive car rental rates and a wide range of rental options, all under one roof.
Simply enter your pick-up location, travel dates and driver details in our search box. Compare available deals by car category, price, supplier ratings, security deposit and excess charges. Use filters to find options that match your preferences and budget.
The minimum age to rent a car is typically 21, but requirements vary by country, supplier and vehicle category. Some rentals are available to drivers aged 18 or older, while young driver fees may apply. Check the Rental Terms for your chosen car to confirm the minimum age and any applicable charges.
The refundable security deposit varies by supplier, location and car category. Compare the deposit amounts displayed alongside each car on the search results page. You can also use the deposit filter to find options with lower or zero deposits, where available.
Yes, you can request changes to your booking through the VIP Cars Manage Booking portal using your reservation number and email address. Amendments are subject to availability, supplier approval and the applicable booking terms. Any changes or additional charges will be communicated during the process.
Most bookings are eligible for a full refund when cancelled at least 48 hours before pick-up, subject to the booking's cancellation policy. If the Cancellation Protection upgrade is available and selected for the rental, you may be able to cancel for a full refund up to 2 hours before pick-up. Always check your booking's specific cancellation policy for applicable deadlines and conditions.
Rental inclusions vary by supplier and location. Deals typically cover airport surcharges or location fees, local taxes, and basic waivers such as Collision Damage Waiver (CDW) and Theft Waiver (TW), both of which may carry an excess (deductible). Optional coverage may also be available to reduce or eliminate your financial liability.
Most suppliers require a credit card in the main driver's name to cover the security deposit. Some accept debit cards under specific conditions. Check the Rental Terms for your chosen deal to confirm accepted card types, card requirements and deposit conditions.
Yes, you can book a one-way rental by selecting “Different Drop-off Location” in the search box. Availability depends on the supplier and route. Any applicable one-way fees are included in the total price displayed for the car.
Download VIP Cars App for exclusive car rental deals.